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Privacy Policy

Draft for review. This is a plain-language template prepared for the Benchmark Radiology website. Please have it reviewed by a qualified privacy or health-law advisor before you rely on it.

Last updated: [date to confirm]

Benchmark Radiology (“we”, “us”) is committed to protecting your privacy. We handle personal and health information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles, and Victorian health-records law. This page explains what we collect, why, and how we look after it.

What we collect

  • Personal details — such as your name, date of birth, contact details and Medicare/concession details.
  • Health information — your referral, the examination requested, relevant clinical details, and the images and reports we create.
  • Website submissions — information you enter in our online booking and referral forms. For security and audit purposes we also record the date and time, IP address and approximate location of each submission.

Why we collect it

To arrange and perform your imaging, report results to your referring practitioner, claim Medicare benefits where applicable, communicate with you, and meet our legal and professional obligations.

How we store and protect it

Your information is stored in Australia on secured systems, protected by encryption, access controls and staff confidentiality obligations. Online form submissions are handled by a secured mailbox and actioned by our staff, then archived or securely disposed of in line with our retention obligations.

Who we share it with

We share your information with your referring doctor, and, where relevant, with Medicare/Services Australia and other health professionals involved in your care. We do not disclose your information overseas as a matter of course. We may disclose information where required or authorised by law.

Access, correction & complaints

You may request access to, or correction of, your personal information by contacting us. If you have a concern about how we have handled your information, please contact us first; you may also contact the Office of the Australian Information Commissioner (OAIC).

Consent

By submitting an online form you consent to us collecting and using the information for the purpose of arranging your imaging or processing your referral, as described above.

Contact us

Benchmark Radiology, 48 Gourlay Rd, Hillside VIC 3037 · 03 7082 1111 · contact@benchmarkradiology.com.au